Account & Data
Delete your Voxter account
You can delete your Voxter account and the personal data associated with it at any time. This page explains how to request deletion, what gets removed, and what we are required to keep.
1How to delete your account
Option A — From the app (recommended)
- Open the Voxter app on your phone.
- Go to Settings → Account → Delete Account.
- Confirm the deletion when prompted.
Option B — If you have already uninstalled the app
Email us at support@voxter.eu with the subject "Account Deletion Request". Include the email address you used to register, and your username (handle) if you remember it. We will process your request within 30 days, in line with GDPR Article 17.
Processed within 30 days
No fee
Confirmation email when complete
2What gets deleted
When your deletion request is processed, the following data is removed from our active systems:
- Account credentials — your email address and password hash.
- Profile — username (handle), bio, avatar, profile preferences.
- Uploaded videos — every video you posted, including your responses in Beat It debates.
- Engagement — your votes, your comments, your shares, and your viewing history.
- Social graph — your follow / following relationships.
- Notifications & settings — your notification preferences and any in-app personalisation.
- VoxCoin balance — any earned VoxCoins are forfeited at deletion. Purchased VoxCoins are non-refundable per the App Store / Google Play in-app-purchase terms.
3What is retained, and for how long
A small amount of information is retained for the periods below, because we are required to keep it by law or because it protects the safety of other users. Once these periods expire, the data is permanently deleted.
Transaction records (in-app purchases, invoices)
5 years
Moderation records of users banned for safety violations
Indefinite
Anonymised, aggregated analytics (no personal identifiers)
Indefinite
Encrypted backups (until naturally rotated out)
Up to 90 days
Legal correspondence and dispute records (where applicable)
As required by law
Note on transaction records: Bulgarian and EU tax law requires us to keep records of in-app purchases for 5 years. These records contain only purchase metadata (date, amount, product) — not your account profile.
4Contact & data controller
If you have questions about this process, your data, or your rights under GDPR, contact us: