This is the official support page for the Voxter mobile app. Contact us with any question, problem or request about your account, and we will help you directly.
Email Voxter Support hello@voxter.euWe read every message and reply within 2 business days.
Both go to the same team. Use whichever is easier for you.
Write to us at any time. This is the fastest way to reach a person, and it works whether or not you can sign in to the app.
hello@voxter.euOpen the app and go to Settings → Support. Choose a category — Technical Issue, Account Issue, Feedback or Other — describe the problem and send it. Your request reaches the same team.
Settings → SupportIf your question is not here, email us — we answer everything.
First check that you are using the same sign-in method you registered with. If you still cannot get in, email hello@voxter.eu from the address on the account and describe what you see. You do not need to be signed in to contact us.
In the app, go to Settings → Privacy → Delete Account. You will see exactly what gets removed before you confirm. Deletion is permanent and cannot be undone. If you cannot access the app, email hello@voxter.eu from your account address and we will handle it for you.
Open the profile or the video, open the menu and choose Report. Reports go to our moderation team for review. If something is urgent or serious, email hello@voxter.eu as well, with a link or a screenshot, and we will look at it directly.
Open their profile, open the menu and choose Block User. A blocked user cannot interact with you. You can review and unblock people at any time under Settings → Privacy → Blocked users.
VoxCoins are used for premium interactions inside Voxter, such as Tell Me requests and Beat It challenges. If a purchase did not arrive or something looks wrong on your balance, email hello@voxter.eu with the date and the approximate time, and we will check it. Refunds for purchases made through the App Store are handled by Apple.
Under Settings → Privacy you can control whether your profile is public, manage blocked users, and choose whether to share usage analytics and crash reports. For any request about your personal data, write to hello@voxter.eu.
Tell us what you were doing when it happened and include the details listed above. Bug reports go straight to the engineering team, and we will tell you when the fix ships.
